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No. Internet on new connection

Level 2
I am a new TPG customer, I moved to tpg to get a better deal for nbn rather than old adsl. I was promised a quick transfer as the system was working fine previously, just plug in and go. That was a lie, I’ve spent the past 2 days trying to get my nbn connection sorted. 6 calls and no help, they now saw it will take 2 weeks to get someone out, to check the line that was working yesterday. Been placed on hold to 1 hour 4 time’s today. This is the worst customer experience I ever had and regret moving to tpg

We're sorry to know that you're having issues with the service and we apologise for the inconvenience this is causing you, @Mooses72.


We have also received your post on a separate thread and we have likewise replied to it asking for your account details.


We value you as our customer and we'd like to check what can be done to turn this experience around.


We'll wait for your PM.