No Internet

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Level 1d

Hey, I have been having this ongoing issue for the last week. I had my NBN installed Tuesday last week and the modem was not connecting to the internet. We then recieved a technician on Friday, who then declared it was a faulty modem. We can confirm this as we have been using an old Telstra modem which is able to connect to the internet. So we ordered a new modem, which has now been delivered today. And, as expected, it still is not connecting to the internet. I need this resolve ASAP as this is getting rediculous!

 

Thank you,

 

Stay Safe

1 REPLY 1
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Moderator

Hi Margaret,

 

Thanks for your message, I'll try and help you.

 

Can you Private message me your username or telephone number by clicking on my name PeterW in this post