No NBN Internet connection

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Level 1c

Customer ID: *********
After moving house, NBN tech came at 8:45 today and provided HFC NTD. I connected TPG modem with that. Everything is ok as you see from 1st picture. But I am not getting connection yet as 2nd image.plz fix this. I replied t ok helpdesk as well.I used 20GB from my mobile data.

3 REPLIES 3
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Moderator

Hello imtiaz080583,
Thank you for contacting us, for verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
Username
Full Name
Full Address
D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
How To Private Message within the TPG Community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
My TPG app for IOS and Android - https://www.tpg.com.au/download

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Level 1c

Username: ***********

Full Name: Khan Imtiaz Mahmud Alam

Full Address: ***** ******************

DOB: ********

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Moderator

Hello Khan,

I have edited your details for security reasons and will reply to you shortly after some investigations

Regards

PeterW