Hi @Dobby ,
Welcome to the community!
Thanks for bringing this to our attention, I am sad to know that the NTD box was taken out, I would love to help raise and coordinate this with our NBN Provisioning Team.
Drop me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.
I have just recently moved into a new properly and purchased a byo modem plan as I was informed everything was connected still but at further inspection the last tenant seems to have taken out the entire ntd and wall socket. How do I go about getting these reinstalled