No Phone or Internet since NBN installation on 23/1

[GinaDoko]

Hello

First of all - all your support numbers on your website do not answer.  What sort of customer service is this???

Im communicating on behalf of my elderly mother who currently has no phone since NBN was installed.  Her name is Giovanna D** Ph ******32

Address *** 

You cannot call her as no phone calls are getting through

As mentioned she is elderly and does not have the ability to understand instructions and absolutely needs a phone connection and internet.

She decided to continue with TPG when switching to NBN. 

You MUST send a technician (no over the phone instructions) by the end of business tomorrow 30/1 

At 5pm on 30/1 we will be calling OPTUS to switch our accounts.

Very disappointed with the pathetic service

Luana D***

Mb ****9553

email l****@unite.com.au

You have one day to resolve this issue.

[Erika]

Hi @GinaDoko, 

Welcome to the Community! 

Your feedback does matter to us and our sincerest apologies for the inconvenience. Please allow us the opportunity to help you out, we’d like to turn your experience around.

I've edited your post with your personal details. Please avoid the posting of personal details on the public page e.g. customer ID, telephone numbers and similar pieces of information as they may compromise your account security.

We went ahead and checked your account and can see that you've been in touch with one of our Helpdesk staff earlier today. 

Currently, our line tests shows no physical fault on the line that would affect your internet and homephone services. 

Another call back has been arranged tomorrow, 31 January between 5:30pm - 6:00pm to confirm the services with you.

If you ever need additional help, please feel free to bump up this thread. 

Cheers,