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No internet connection on first time installation

tseyenoidov
Level 2
Dear TPG,
I have received a notification about the NBN service installed. But I couldn’t connect internet. On the modem no green light on internet. Could you please help me how to solve the issue?
Just
1 REPLY 1
Shane
Moderator

Hey,
 

Please post a picture of the current status light of the modem/router also send us a Private Message with your details (Username/Customer ID together with the address on file) to better understand the status of the service.

 

Regards,

 

 

Dear TPG,
I have received a notification about the NBN service installed. But I couldn’t connect internet. On the modem no green light on internet. Could you please help me how to solve the issue?
Just