No internet connection

Level 1a
I've received nbn device and modern. Set up as per instructions but no internet. Tried resetting both-no difference.
Modem only displays power, 2.4g, 5g and Wan lights. No internet
2 REPLIES 2
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Level 3

@juliojaramillo.

Did you receive an SMS or email from TPG saying the installation is complete?

 

 

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Moderator

Hi @juliojaramillo,

 

For new services, we recommend customers to check first if their service has been installed and activated.

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

In your case, your NBN FTTC service has been installed and it shows up and running now. Let us know if we can be of further assistance.