No internet

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Level 1b

hi, 

NBN was connected for approx. 20 days. it stopped last Friday and has not worked since

2 REPLIES 2
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Moderator

Hi @nickStar01 


Thanks for your query!


Let me have a look and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @nickStar01 

 

Your NBN-FTTC 100/40 service is failing tests on our NBN portal.

 

A fault ticket has been created and an engineer should contact you within 24-48hrs.

I have PMed you your fault reference number.

 

regards,

David_M