No internet

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Joshk983
Level 2
Hello, we just had nbn fix the box so we could connect to the internet. We had internet connection for an hour then it dropped out and we can’t connect.
1 ACCEPTED SOLUTION

Accepted Solutions
Riezl
Moderator

Hi @Joshk983 ,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

If you need further assistance, please let us know so we can further check. Thank you.

View solution in original post

1 REPLY 1
Riezl
Moderator

Hi @Joshk983 ,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

If you need further assistance, please let us know so we can further check. Thank you.

View solution in original post