No nbn connection box

[joshpurn]

I received my modem today, but did not receive an NBN connection device despite being informed on the phone and in the online chat that it would be included.

I need this sorted out ASAP as we just moved in and need to commence working from home.

I can see from searching this forum that this is a common mistake TPG is making.

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter

[joshpurn]

I have sent you a private message

[Mal_mod]

HI @joshpurn 

I can confirm that  an NBN tech  is booked for today ( he will deliver your "replacement"  ARRIS Modem ) 

Status: Booked

Appointment time slot: Thursday, 04 June 2020, 1:00 PM - 5:00 PM

Reason code: BOOKED

Note : This is an unfortunate situation where the the previous tenant has taken the Property of NBNCo