Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
To learn how to send a private message, click here.
I can confirm that an NBN tech is booked for today ( he will deliver your "replacement" ARRIS Modem )
Appointment time slot: Thursday, 04 June 2020, 1:00 PM - 5:00 PM
Reason code: BOOKED
Note : This is an unfortunate situation where the the previous tenant has taken the Property of NBNCo