No ncd

[neidecks]

Hi I received our modem for our nbn but did not get our NCD? Is the technician bringing one when installing? 🙄

[Anonymous]

Hi @neidecks , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[neidecks · Accepted solution]

Has been sorted out via customer service thank you!
I rang this morning and the address has been already connected to nbn and the previous tenants took the NCD with them, NBN will send a new one in the next couple of days... 🙂

[Anonymous]

Hi @neidecks,

We are glad to know that our Account Specialists Team has been in contact with you.
 

Do not hesitate to create a new thread here in our community if you will require assistance in the future.
 

Cheers! 

Has been sorted out via customer service thank you!
I rang this morning and the address has been already connected to nbn and the previous tenants took the NCD with them, NBN will send a new one in the next couple of days... 🙂