No ncd

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neidecks
Level 2
Hi I received our modem for our nbn but did not get our NCD? Is the technician bringing one when installing? πŸ™„
1 ACCEPTED SOLUTION

Accepted Solutions
neidecks
Level 2
Has been sorted out via customer service thank you!
I rang this morning and the address has been already connected to nbn and the previous tenants took the NCD with them, NBN will send a new one in the next couple of days... πŸ™‚

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3 REPLIES 3
Riezl
Moderator

Hi @neidecks , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

neidecks
Level 2
Has been sorted out via customer service thank you!
I rang this morning and the address has been already connected to nbn and the previous tenants took the NCD with them, NBN will send a new one in the next couple of days... πŸ™‚

View solution in original post

Shane
Moderator

Hi @neidecks,

 

We are glad to know that our Account Specialists Team has been in contact with you.
 

Do not hesitate to create a new thread here in our community if you will require assistance in the future.
 

Cheers! 

 

 

Has been sorted out via customer service thank you!
I rang this morning and the address has been already connected to nbn and the previous tenants took the NCD with them, NBN will send a new one in the next couple of days... πŸ™‚