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No one turned up to install my NBN ad scheduled

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Level 1a
I had a scheduled installation for last Monday 23 March. Came home from work and tech didn’t show up. Didn’t even contact me.
I have re scheduled for this Monday 30 March and again I will have to leave work.
I want guarantee that the tech will show up this time.

I cannot contact anyone .

Can you please assist as I cannot keep leaving work when you don’t show up
Plus I have been waiting 3 weeks
No acceptable