Hi 6myeecrescent,
Welcome to the community!
For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If you are using a WIFI connection, then you may check these links to improve your home network.
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
To send a PM, please refer to this link: How do I private message (PM) in the community
We have standard Sydney FTTC NBN connection. Following a big storm this afternoon, NBN has ceased to work. We have checked all connections and cables and all seems fine with no visible damage whatsoever. Reset the FTTC connector but just flashes the blue 'chain' signal. Flashes blue four or five times then a quick red flash then back to blue.
No idea what to do or who / where to ask for help.
I've variously reset the FTTC box with the reset hole in the back, as well as removed the power cable, waited 30 seconds and replaced.
