Level 1a
I connected the modem yesterday and Internet is working fine but phone line is not working since then.

I have tried to connect the phone to Phone 1 port and Phone 2 port of the modem, but both are not working.
I have also tried to switch off the modem, then restart again, but it's still not working.
I tried to use different handset, it is not working too.

Please help me to get my fathers phone line connected as he is elderly and often home alone


Dayle (for Ivan Anderton)

Hi @ianderton ,


Welcome to the community!


We'd love to help and fix the home phone issue of your service. We tried to use your community details to pull up the account it shows an account with pending installation.


To ensure we have the correct details PM us your account (Username/Customer ID together with the complete address on file).


In case you need a reference: How do I private message (PM) in the community