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Plan Upgrade done but nothing changed

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Level 1a

Hi,

 

I had requested for a plan upgrade from NBN 50 to NBN Superfast. Although I got an email confirming the plan change was executed, a speedtest has revealed no change in the speed.

 

I have also rebooted the TPLink modem twice but speed is still what I used to get on NBN 50.

 

Can someone look into it. I have attached the speed test results.

 

Regards,

Sandip

1 REPLY 1
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Level 1a
Same as mine.
Just upgraded today from NBN 50 NBN Superfast and got email confirmed and reboot the modern.
no improvement at all. Done the test and the speed is the same of NBN 50 plan.
Don't know what happened.