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Thanks for raising this to us. I would love to help and chase this with our account specialists team. Feel free to shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferrred time.
I've just signed up to NBN with voice service. I've requested that my old telstra number be ported as I've had that number for many years but TPG have assigned me a new number instead. I've been in touch with Telstra to find out if the number is still available which it is. How can I get the number ported to my new service?