Port mobile number

[pjfoster23]

20th June: email received saying unable to transfer phone number from Optus

24th June: nothing. No action, no information received
Seeking a time frame on this I have responded twice to the email as instructed with absolutely no response from support. Not a great way to win over a new customer

[Shane · Accepted solution]

Let us help and get to the bottom of this. Could you send us a PM with your details (Customer ID/Mobile number) also include an alternative contact number and preferred time so we can have one of our Mobile Specialists to contact you for the update.

How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.

20th June: email received saying unable to transfer phone number from Optus

24th June: nothing. No action, no information received
Seeking a time frame on this I have responded twice to the email as instructed with absolutely no response from support. Not a great way to win over a new customer

[pjfoster23]

Update: fixed 

Posting here got things happening. Very simple fix. Its a shame that support didnt respond to my original emails for several days but oh well forgive and forget 

[Shane]

Yay! Glad to know that the porting issue has been fixed. We appreciate your patience with the situation, feel free to create a new thread for future queries.