Port mobile number

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pjfoster23
Level 2
20th June: email received saying unable to transfer phone number from Optus

24th June: nothing. No action, no information received
Seeking a time frame on this I have responded twice to the email as instructed with absolutely no response from support. Not a great way to win over a new customer
1 ACCEPTED SOLUTION

Accepted Solutions
Anonymous
Not applicable

Let us help and get to the bottom of this. Could you send us a PM with your details (Customer ID/Mobile number) also include an alternative contact number and preferred time so we can have one of our Mobile Specialists to contact you for the update.

How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.

 

20th June: email received saying unable to transfer phone number from Optus

24th June: nothing. No action, no information received
Seeking a time frame on this I have responded twice to the email as instructed with absolutely no response from support. Not a great way to win over a new customer

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3 REPLIES 3
Anonymous
Not applicable

Let us help and get to the bottom of this. Could you send us a PM with your details (Customer ID/Mobile number) also include an alternative contact number and preferred time so we can have one of our Mobile Specialists to contact you for the update.

How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.

 

20th June: email received saying unable to transfer phone number from Optus

24th June: nothing. No action, no information received
Seeking a time frame on this I have responded twice to the email as instructed with absolutely no response from support. Not a great way to win over a new customer

pjfoster23
Level 2

Update: fixed 

 

Posting here got things happening. Very simple fix. Its a shame that support didnt respond to my original emails for several days but oh well forgive and forget 

Anonymous
Not applicable

Yay! Glad to know that the porting issue has been fixed. We appreciate your patience with the situation, feel free to create a new thread for future queries.