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Postpone moving date installation

Level 2

Hi, we are due to move in 2 weeks and started the moving home process and we were emailed back this would occur in 2 days, can this be postponed? I am currently working from home and need internet to work, I can go a couple of days but I don't want to take 2 weeks leave just because my internet connection moved before me!


Hi @kristiem , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community 


Thanks for sending the details via PM. We have raised your concern to our Moving Home Team and one of our moving home specialists will contact you to address the concerns raised.


Kindly await a call within the day.