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Received NBN activation sms, but installation still in progress

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Level 1a
Hello,
This afternoon I received an SMS (but no email) saying our NBN service is awaiting activation and that we’re required to plug in the modem. After connecting the modem and connection device, the connection lights blinked for 2+ hours. Eventually we gave up and switched back to ADSL2+.
I then checked our installation status, which still says “Installation in progress”. I’m confused - is our NBN service ready? Why would TPG ask me to plug in the modem if it isn’t?
2 REPLIES 2
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Level 1a
Thank you, Peter, I’ve PMed you the details.