Received wifi router without NBN Network Connection Device

[cstaa]

Hi NBN,

I received a modem of Tp-link AC1600 from TPG today. Inside the box, it has a quick installation guide NBN Fibre to the Curb, a modem, phone cables, power adapter, ethernet cable. The guide showed that I need to connect a NBN Network Connection Device to the modem. However, I did not find any Network Connection Device inside the box. Could you please send me the NBN Network Connection Device to enable the connection?

Charles

[Shane]

Hi @cstaa,

Welcome to the community!

Thanks for raising this to us, we'd love to help see the status of the installation and locate the NBN box, shoot me a private message with your account details (Username/Customer ID together with the address on file) and we'll coordinate this with our NBN Provisioning Team.

How do I private message (PM) in the community

Regards,

Hi NBN,

 I received a modem of Tp-link AC1600 from TPG today. Inside the box, it has a quick installation guide NBN Fibre to the Curb, a modem, phone cables, power adapter, ethernet cable. The guide showed that I need to connect a NBN Network Connection Device to the modem. However, I did not find any Network Connection Device inside the box. Could you please send me the NBN Network Connection Device to enable the connection? Charles