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Relocation nightmare

Level 1

Its been more than a month now since I requested for relocation. NBN technical visited my place last week and suggested he can activate line now but he has got notes from NBN not to install meter box and activate line (dont know for what reason).. When I contacted TPG today, they suggested next appointment for NBN technician is after 1 month !!!!. 

 

Am I alone on the boat ? or this is a normal time for NBN relocation  ( 2months).

 

Im thinking to go with another ISP for better timing for relocation.

 

Yogee

1 REPLY 1
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Moderator

Hi @Yogeshshinde74,

 

Welcome to TPG Community!

 

Soon all of Australia will be connected up to the NBN and whilst we successfully install thousands of NBN services each week, we apologise if this has not been your experience.

 

We do acknowledge the complexity of certain installations which can lead to unforeseen delays for which all providers are reliant upon NBN Co.

 

We understand your frustrations regarding this and we'd like to check what can be done to turn this experience around.

 

Please PM us your TPG customer ID, username and address so we can pull up the account to better understand what happened.

 

To send a PM, please refer to this link:

 

How do I private message (PM) in the community - TPG Community

 

We'll wait for your account details. Thank you.