Replace the faulty NBN Connection Box

[edgarkli]

Hi,

I'm connecting to the NBN via HFC with a black connection box, after a stormy weekend all the lights are not coming up, we believe it became faulty.

Can you please arrange a replacement as soon as possible as it's no longer working.

I have also lodged a fault in the TPG app, the fault case number is xxxxxx.

Thanks,
Edgar

[Shane]

Hi @edgarkli,

Let us help check the status of the fault. To better understand the situation, could you shoot us a PM with your details.

Regards,

Hi,

I'm connecting to the NBN via HFC with a black connection box, after a stormy weekend all the lights are not coming up, we believe it became faulty.

Can you please arrange a replacement as soon as possible as it's no longer working.

I have also lodged a fault in the TPG app, the fault case number is xxxxxx.

Thanks,
Edgar

[edgarkli]

Thanks @Shane , I have send you a PM.

Cheers
Edgar