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Replace the faulty NBN Connection Box

edgarkli
Level 2

Hi,


I'm connecting to the NBN via HFC with a black connection box, after a stormy weekend all the lights are not coming up, we believe it became faulty.

Can you please arrange a replacement as soon as possible as it's no longer working.

 

I have also lodged a fault in the TPG app, the fault case number is xxxxxx.

 

Thanks,
Edgar

2 REPLIES 2
Anonymous
Not applicable

Hi @edgarkli,

 

Let us help check the status of the fault. To better understand the situation, could you shoot us a PM with your details.

 

Regards,

 

Hi,


I'm connecting to the NBN via HFC with a black connection box, after a stormy weekend all the lights are not coming up, we believe it became faulty.

Can you please arrange a replacement as soon as possible as it's no longer working.

 

I have also lodged a fault in the TPG app, the fault case number is xxxxxx.

 

Thanks,
Edgar

edgarkli
Level 2

Thanks @Anonymous , I have send you a PM.

Cheers
Edgar