Hi I have been a TPG User for years and recently I occasionally found out my plan has been deducted from NBN 100/50 to even 20/5. I just wonder if you have received some signed contract from others rather than me or this is from the virus. BTW, I have tried all steps per your advice to recover the speed and thanks god, it comes back to 50/25 now only after 2 am. But is it possible to have the speed come back to 100/50 on the contract please?
Hi there, I have been experiencing the same problem here. There’s green light on internet but no light on 5G, which means I cannot even see my network name coming on my devices. It is quite upsetting since I have been home without internet since Friday (20th March 2020). When I call or email there’s no answer at all. I don’t know what should I do next?