Can I ask what is this order? I have confirmed over the phone that I will pick up the router from your company.
If this is not the delivery for the router, please confirm whether the item will be delivered to my current address or the new address? I am not going to move to the new address until 29/09/2019. Please clarify
We have located the account using your community details.
Apparently, the modem has been picked up by Startrack today; hence, we were unable to stop the delivery. We are now trying to re-route the modem delivery at your current address and we'll let you know tomorrow if this has been successful. If you prefer to pick up the modem from our North Ryde office, we can also arrange one for you. Let us know your next course of action and we're very sorry for the inconvenience.
Your new NBN modem is now ready for pick up. You may drop by our office at 65 Waterloo Rd North Ryde NSW 2113 and bring a valid ID. Please note that our office is open from Monday to Friday from 9AM to 5:30PM.
Let us know should you require further assistance.