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Technician not showing up and no call from case manager

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Level 1b
I was set to have a technician install a NBN connection device yesterday but never showed up. Received a call before the allocated time but as I was at work was unable to answer, there was someone at the property at the time too.
Further called TPG and reported it told that a case manager would contact me today but no one has called or emailed. Only received a text saying my service is awaiting activation. Still no contact as to when I will get my internet connected.
1 REPLY 1
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter