TPG Community

Get online support

Text messages from Unknown numbers -

Highlighted
Level 1b

Hi there I have recieved couple of text messages supposedly from TPG team advising that they need to access my property for repair work with faulty nbn line. I am Wondering if these are genuine messages and authorised by TPG or spam messages. They require us to send reply messages to accept their appointment time or not. Should I be responding to them??

1 REPLY 1
Highlighted
Moderator

Hi @sarinz ,

 

Thanks for raising this to us. We're able to locate your account using your community details and we've seen that there is no escalated fault from our Engineering Team. We noticed that you have been in contact with our Chat Support Team and confirmed that it is a Scam SMS, please do not respond to the SMS.

 

Let us know should you require further assistance.

 

Regards