Tpg nbn installation appointment fttc

[loulathes]

Tpg came out to install and said there is no signal at the curb? Is this company serious? Somebody explain this shamozil please

[David_M]

Hi @loulathes 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @loulathes 

Yes. I have checked the notes on your NBN-FTTC install, and NBN have put this into a HELD ORDER status.

Further works need to be completed by NBN. This is totally outside of TPG's control (or all RSP's).

We will just have to wait for NBN in this case.

Im sure it wont be too long.

Regards,

David_M