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Tracking for new modem not received

Cbenge08
Level 2
Level 2
‎28-10-2021 04:42 PM
It has been a week since my Internet was terminated not at my request and I was promised a new modem receive the email that I will get a tracking number but yet to be received. How long does it take
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2 REPLIES 2
Cbenge08
Level 2
Level 2
‎28-10-2021 05:00 PM
I have already received the credit of the postage as promised
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Shane
Moderator Moderator
Moderator
‎29-10-2021 09:23 PM

Hi @Cbenge08,

 

Welcome to the community!

 

Thanks for raising this to us, I would love to help and raise this to our Account Specialists to check the status of the new modem/router. Please drop me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.

 

How do I private message (PM) in the community

 

Regards,

 

 

I have already received the credit of the postage as promised
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