Unable to setup modem

[melissak47]

I have received notification that my nbn installation is complete, started setup but after >30 mins internet light on the modem is still off. I am not hard connected to any computer as I dont have the right LAN connection but I dont think this is the issue

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter