Upgrade of NBN plan

Level 1
Hi

I have just upgraded my NBN plan to the Broadband SL Bundle Standard, which I understand gives unlimited data. I have received the confirmation email about change of plan. Also checked on online account that it is now switched.

I have turned my modem off for 10 seconds and back on again as recommended (twice!).

But the internet is still super slow, at the same speed as I had before I upgraded, as though the plan has not yet been upgraded.

Can you help me?

Thanks



1 REPLY 1
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Moderator

Hi @jonoandgrace,

 

Welcome to TPG Community!

 

We'd like to look into this and help with the resolution. We have located 2 active account using your community details and we'd like to make sure that we got the right one.

 

Please PM us your TPG customer ID, username and complete address. To send a PM, please refer to this link: How do I private message (PM) in the community