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Hi @Sam-g Let me have a look at this for you. Can you please reply ( in private ) with your User ID/ Name - or a Mobile number associated with your account.
Hi Sam-g,Can you verify, you are still using the TPG supplied modem, and whether it's DSL light is currently on or off ?
Ok, can you please unplug it for about 5 mins I need to confirm I'm looking at the correct device.