Hi there,
I had the technician come on 21st March to install my NBN. I would not connect. He said there was no NBN signal getting to the curb and would put a report in.
I contacted tech support (chat) the next day, who said that NBN needed to fix the issue. I was also told a case manager would be keeping me up to date on the progress of the instalaltion.
I hear nothing for week before I got an email advising me of a "Core Network Shortfall". I understood that there would be a wait. Having waiting two weeks with no reply or update I contacted TPG (Via email) enquring about an update (8th of April).
The reply did not give any new information other than ther were "poor light connection" readings. Also, that I could plug in my ADSL until NBN has been activated (I have been using the ADSL this whole time!)
I fully undertand that TPG can not do anything until NBN fixes the issue, but it has been 4 weeks sicne the tech arrived with little new information.
Is there an ETA now? Surely NBN have fed back to TPG that they are working on it? Do I have a case manager who is contact with NBN regarding the fixes that need to be done?
Just to be clear, I am not expecting a magic fix. I undertand TPG can not do anything until NBN makes the repairs. I am just keen to know if there is any updates or communcations that could giv me a sense of when I may be finally connected.
Kind Regards,
Brad Ackland
(Account Number: 5462931)
