Hi @shaunandcoralee ,
We'd like to take this opportunity to get to the bottom of this. To better understand the status of service installation, please send us your account details (Username/Customer ID together with the address on file).
For reference, How do I private message (PM) in the community
We've been on a round about with TPG and, indirectly, NBN to get our service installed. Second appointment was cancelled on advice of NBN on the same day our neighbour had theirs connected (townhouse complex).
Despite confirming to TPG that it is ready (I watched the contractor connect the neighbour) we are getting fobbed off by call centre.
What can we do to get some action?
What can we do to end our relationship with TPG?