When install my NBN?

Level 2

Hello, I am a new registration. TPG originally made an appointment to install NBN at 8 am-12pm on April 29th, but I waited for a whole day but did not come to install! What's worse is that no one answers or transfers to another department in the service center, and finally hangs up the phone? I only need an answer, and I will notify you if I can't install it! E-mail to customer service, the answer is to ask me to check online, what should I check? I want to schedule a new installation time, the system displays no! What should I do? I paid an installation fee of AU $ 99. How could TPG be irresponsible? I didn't get any benefits, discounts, etc. from TPG! I only need TPG to solve the problem, instead of asking me to make a call for 5 hours and no one answers, send an email and get no answer! My time is also money! Don't waste more time, trouble solve the current problem as soon as possible!


Hi @jr0620dumpling,

Welcome to the community,


Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?