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When our internet will be connected

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Level 1b

Hi Please respond me 

we have moved to new hous at 10th March 

according to the email receiving before, the internet was should been connected until 20th March at least. 
I have been trying to call , chat or email to tpg for getting an answer why it isn't connected yet, and why should I pay bill? For what

thanks 

 

1 REPLY 1
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Moderator

Hi 6557462,

 

For new services, we recommend customers to check if their service has been installed and activated.

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

In your case, we can see that the issue has been resolved and the service shows up and running now.

 

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.