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Why my nbn not connected yet ?

Level 2
I'm also sad because I have been a loyal TPG customer for over 10 years and I didn't expect to get such a lame treatment. Perhaps you would be able to explain, as a final courtesy gesture, how comes other providers can organize NBN installation appointments earlier than you and notify their customers upon any changes ahead of time. What upset me most is not that I am still not having my NBN connected and have been postponed twice but the fact that I have never been notified upon the changes until I have actually called you, when it is normal to be the other way around. I know that, given the size of the company, you don't care about one customer. But we started to grow.