Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
To learn how to send a private message, click here.
I have looked iup your details and see that you are now online.
If you have any further issues please let me know.
Connected at: 2020-05-07 18:22:59 Connected for: 14h 49m