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dsl and internet light are off

Level 2

already received an email and SMS saying that the NBN service is active but the internet and DSL light are still off after I turn it on for an hour.


I waited for 15 mins but still no one to pick up my call. 


Hi @Joby


Welcome to the Community!


I pulled up your account using your community details, to have an idea on what's going on. It seems like you have already contacted our Helpdesk Team regarding the same concern. The issue was raised to NBNCo for repair. As was discussed with you by our Engineering Team, they will contact you via SMS or phone call once an appointment has been booked.


If you have other concerns, feel free to leave a note.



Level 2
Level 2
I hv the same issue with nbn hfc .i got the email and sms that nbn is active but no dsl and internet light. Helpdesk contacted and they said faulty tpg router. I doubt it is a router issue. Most like nbn link issue although my nbn wan connection is green. Did you issue got fixed.

Hi hkn,


Welcome to TPG Community!


Are you currently having issues with the service?


If so, please PM us your username / customer ID and service address for us to assist you better.


To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community.