level 2

Highlighted
Level 1c

we had the NBN technician came to install on 26/3/20. as it failed, it was escalated to level 2 on 28/3/20. this has been more than a week and as yet no one has called us to resolve the issue. i need to know what to do in this situation as we received a call from my previous provider to say our home phone will ported over soon.