Get online support
Hi @yingxiahuang,
Welcome to TPG Community!
We have located the account using your community details.
The modem is currently awaiting collection at the post shop and we have sent the details via PM.
Once you pick up the modem, you can refer to the setup guide below:
NBN HFC Setup - General Setup
https://community.tpg.com.au/t5/Featured-Articles/NBN-HFC-Setup-General-Setup/ba-p/61
Let us know if we can be of further assistance. Thank you.