Welcome to the community!
I would love to help and see what happened on your service installation.
I was able to pull up the account using your community details.
I've seen that you have been in touch with one of our Technicians and this has been raised to our Engineering Team.
There will be a technician visit to check your connection tomorrow between 1-5PM.
I will keep an eye on this case. Rest assured feedback will be provided where is possible.
Let me know should you require further assistance.
I've checked with our Service Provisioning Team and have seen that an NBN Technician is scheduled to come out on Thursday, 02 August 2018, between 1:00 PM - 5:00 PM.
Rest assured that the Service Provisioning Team is taking care and prioritizing this case.