no NBN internet connection

[siamak10]

I had no NBN internet for 15 hrs, I couldn't use my landline phone which i need

its not the 1st time

very disappointed

[David_M]

Hi @siamak10 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @siamak10 

Our NBN systems showed NBN had an outage yesterday, which has been restored now.

NBN outages are unfortunately outside our control.

You NBN-HFC 50/20 service is now up and the modem has been authenticated for 2 hours.

Your service should be working as normal.

Regards,

David_M