no internet connection NBN service

[tinazhang2020]

We have all the sudden lost our internet connection(it is not a newly installed service, everything was working fine) my account number is 5563174. The optical light on the route is shown red, please check from your end and help us to resolve the issue ASAP. Thanks

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter