no internet for 5days and TPG blocked my number

[zixu2027]

I had the no internet connection for 5 days after switching to NBN. the internet light is off. TPG keeps on saying escalated to NBNCo and engineers team. I called and complained several times then my number got blocked! the last call I waited for 2hours, no one answered the phone (even though it said current waiting time 10mins), I then used my husbands phone to call and it got answered in 10mins! funny

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter