no internet light

Level 1c

I have just moved home and the house has an existing NBN connection (HFC). The 4 lights on th NBN modem are on. I received my TPG wifi modem today and I have hooked everything up but the internet light is not on. I can connect to the WiFi but there is no internet. 

 

I was told that my connection was ready to go and that I would have internet as soon as the modem arrived. 

 

I have check the installation status online and it says that my "insllation is progressing". Why do I not have internet? Do I still have to wait for TPG to take further steps in the background? 

1 REPLY 1
Moderator
 
Could you please send me a PM (private message) with your CID (customer identification number) or UN (Username) or your mobile phone number.
 
So I can look at this service for you.
 
To learn how to send a private message, click here.  
 
Thanks
 
Bryan