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no phone

Level 1b

We've just connected to nbn and the internet is working fine but our landline appears to have stop working. We can't make calls from it and it doesn't receive incoming calls either.

We've tried connecting it to both the phone 1 and phone 2 ports on the modem but neither works.

regards.

1 REPLY 1
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Moderator

Hi @estebanquito 

 

Thanks for raising this with us!

 

Your concern has been raised to our Technical Team already. From what I can tell, there's a scheduled call back today from one of our Technical Specialists to assist you with the homephone issue you've raised.

 

We'll be keeping an eye on the resolution of the case.

 

Regards,